SUBMITTING DEFECTS TO CLEARQUEST VIA EMAIL

Clearquest allows users to submit defects via regular email. This is achieved by sending an email to a specific email address. The email MUST contain very specific information otherwise the ‘email reader’ provided with Clearquest will not be able to parse the email correctly.

The format of the Email is as follows:

Email Address used to submit defects : cqsubmit@cs.cmu.edu

The Subject line must be “defect submit”

The body MUST contain the following information (if information is not provided, defect will not be recorded, and you will be notified via an email rejection letter):

Note : These fields are not case sensitive.

• “Headline: yada yada yada….” (Where yada yada yada is a short description of the defect)
• “Severity: VALUE.”
• where VALUE is one of the following options:
• 1-Critical
• 2-Major
• 3-Average
• 4- Minor
• 5-Enhancement
• “Project: TEAMNAME”
• Where TEAMNAME is on of the following:
• BORG
• FRED
• PUMA
• DELTA
• PAMD
• “Description: { this is where the detailed description of the defects goes. The brackets are required if the description exceeds one line of text. }”

BEST PRACTICES:

1.) The best practice for this activity would be to save a ‘daft’ email, and copy it whenever you want to submit a new defect.

2.) Clearquest will check ‘cqsubmit@cs.cmu.edu’ once every 15 minutes. So you may not see your posted defect for upto 15minutes.

A sample screen shot of a valid defect submission is attached for reference: